1 hour ticket response
We are dedicated to providing a prompt and accurate response to every support ticket posted by a client. Our capable client care staff members will review your request and will offer you the most effective option. We offer a 1–hour response time guarantee for all client support tickets. As a matter of fact, our average client support ticket response time has proved to be twenty minutes.
A Premium Client Care Service
Our client care staff members possess big experience in the Linux hosting arena and are experienced enough to provide a rapid solution to your problem. If, however, the case at hand is not within the competence of a technical support engineer, the customer support ticket will be sent to a programmer or system administrator for further assistance.
An Intuitive Help Section
To help you get a quick tip on how you can use a given feature, we have included a very intuitive Help section in your Web Control Panel. You can search through an immense collection of web hosting account administration articles and website administration articles, explore our F.A.Q. library or check out our step–by–step video tutorials.
