Should you ever face a problem with your site and be incapable of rectifying it, ask the respective hosting company’s customer care staff to help you get the site back online. A prompt solution would be the best-case scenario, but many hosting companies answer within twenty four hours and even more, all the more so if you are working with a hosting reseller. Even if the problem can be resolved without much difficulty, your site may not work satisfactorily or it may not be accessible whatsoever for a long interval, so you may lose potential customers as it’s rather unlikely that anybody would be happy to come back to a website that is inoperative. Thus, you have to make sure not only that you can touch base with your web hosting provider, but also that they can reply and help you in a well-timed fashion. If a software application update does not proceed as planned or you erase something accidentally, for example, the site must be restored speedily so as to avoid protracted inaccessibility.
One-Hour Response Guarantee in Hosting
Our guaranteed max reply time for any tech support ticket that you open or any e-mail that you send is just one hour, even if you contact us on weekends and public holidays. Whatever the nature of your problem or enquiry may be, we will help you out instantly and will provide you with the required info to troubleshoot any problem with your websites. The real response time typically doesn’t exceed 15 to 20 minutes, which implies that you can just forget about waiting around for hours to get a problem fixed or what’s even worse – waiting around all day only to receive an answer that more info is necessary while nothing’s solved. We’ll give you assistance in a timely fashion simply because we are aware of just how expensive time can be in the dynamic digital world. The 1-hour reply guarantee applies to any billing or technical inquiry that you may have related to our Linux hosting.
One-Hour Response Guarantee in Semi-dedicated Hosting
Our help desk team representatives will be at your service all the time and they will reply to any ticket that you send through our web hosting Control Panel within less than sixty minutes. The ticket response time is guaranteed irrespective of whether you’ve got a general query in regards to your semi-dedicated server or you experience some predicament and you will not have to wait even that long for most issues. No matter what the nature of the issue is or what time of day or night it is, we’ll be there to lend you a helping hand, as we’re available 24 hours a day, 7 days a week to handle any general, billing or technical issue. In case you get in touch with us about anything that’s within our power, we will solve it before we reply to you, which goes to say that you won’t have to wait around for hours or even days while the problem lasts. In case there’s something that you have to do on your end, we will supply you with the needed details – what possible solutions to try out, what steps to take, etc.