A ticketing system is the most widespread medium of communication that web hosting companies offer to their customers. It’s typically part of the billing account and is the most efficient way to tackle an issue that requires a certain period of time to investigate or that has to be escalated to an administrator. In this way, all comments added by either side will be stored in one location in the event that someone else needs to work on the issue at hand and the information already exchanged in the ticket will be accessible to all parties. The drawback of using a ticketing system with most hosting platforms is that it is not part of the web hosting Control Panel, which means that you’ll need to log in and out of at least two accounts to do a specific task or to contact the company’s client support staff. If you want to manage several domains and each one is hosted in a different account, you’ll need to use even more accounts simultaneously. Plus, it may take a significant amount of time for the hosting provider to reply to your ticket request.